Beyond the Labels: Making Support Visible

Article by Nicola Koncarevic – Deputy CEO LiFE Multi Academy Trust & Philip Robinson – CEO Tide Education

Over the summer term LiFE Multi Academy Trust, a Leicestershire based Education Trust supporting 12 education provisions, undertook a trial with Tide Education, an intervention tracking platform, across two secondary schools to help answer a simple but important question: What could we learn if every piece of support provided to students was made visible? How can data support a better collaborative, whole school approach to inclusion, amplify the impact, and enable better outcomes for students?

The result was a picture of school life that is not currently captured in traditional datasets.

A Trust Perspective

By Nicola Koncarevic – Deputy CEO LiFE Multi Academy Trust

At LiFE Multi Academy Trust, our responsibility extends beyond identifying need; it is about ensuring every child receives the right support at the right time. The challenge is that much of the support schools provide every day sits outside traditional reporting systems. We can see outcomes, attendance figures and SEND designations, but we cannot always see the full picture of what is being done across a school to help a young person succeed.

Targeted interventions serve as a critical bridge between policy directives and tangible student outcomes; however, the absence of systematic recording transforms educational frameworks into administrative burdens, rather than a pathway to progress. While major policy initiatives, including the schools’ white paper, “Every Child Achieving and Thriving,” the SEND reform plans, the enrichment framework, and the Ofsted Inspection Toolkit, mandate rigorous evidence-based approaches, school leaders frequently struggle to consolidate intervention data. Relying on a disjointed array of management information systems, spreadsheets, notebooks, and informal meeting notes, often results in a fragmented approach that can undermine the delivery of timely and effective support.

A coordinated approach to intervention is essential to prevent the duplication of support by multiple staff, maximising limited resources such as time and budgets. Helping identify provision gaps across year groups, ensuring continuity of care during transitions, and providing a holistic view for every learner is also key for effective interventions.

This report shares the initial findings from 631 recorded support interventions across the two schools, prompting a critical examination of how these schools are evolving their strategic methodologies.

The impact so far has been immediate. Staff could see the complete package of support around a child, reducing duplication, strengthening collaboration between SEND, attendance, safeguarding and pastoral teams, and enabling earlier, better-informed decisions. We began to identify students receiving significant levels of support before they met formal thresholds for intervention. Early indicators, particularly within attendance-focused interventions, suggested improvements for a number of pupils, while the visibility of existing support helped us maximise resources already in place before considering additional or more costly interventions.

This pilot is just the beginning, the information emerging is directly impacting on the interventions needed to support our trust graduated response, and all six secondary schools will be engaging with the Tide Education platform next academic year.

The data showing the big picture

The trial set out to capture something education systems rarely see: the actual support students receive every day.

Across two secondary schools, approximately 2,000 students and one summer term, the platform captured 631 interventions, delivered by 30 staff members, supporting 312 students across 65 distinct areas of need and four categories of provision. It generated a shared, live picture of support activity that would otherwise remain fragmented across teams, systems and individual staff knowledge.

Looking Beyond Labels

The most significant finding was that support frequently starts before a student acquires a formal designation.

Of the 295 SEND interventions recorded, 105 were delivered to 82 students with no recorded SEND need, meaning around one-third of SEND provision was directed towards students who had neither an EHCP nor SEN Support status.

These students were already receiving practical support through interventions such as One Page Profiles and Supportive Passes, demonstrating that schools routinely respond to emerging need before it appears in statutory datasets.

Understanding Complexity Earlier

The platform also revealed how support requirements increase alongside need.

  • 63 students on SEN Support received 117 interventions.
  • 27 students with EHCPs received 73 interventions.
  • 48% of students without SEND status received multiple interventions.
  • 57% of students on SEN Support received multiple interventions.
  • 100% of students with EHCPs received multiple interventions.

 

This level of visibility allows schools to identify students whose needs are changing, monitor the effectiveness of support and better understand the transition points between universal, targeted and specialist provision.

Demonstrating the Scale of Early Intervention

One of the clearest insights from the trial was the volume of preventative support taking place within schools.

In total, 564 interventions (89%) sat within the earliest two tiers of support. Rather than activity being concentrated around specialist provision, the data demonstrated that most support occurs through low-cost, early intervention strategies intended to prevent escalation and improve outcomes before needs become more complex.

One Platform, Multiple Areas of Need

The platform was designed to move beyond isolated views of SEND and provide a whole-child perspective.

The findings show that student needs rarely exist in isolation. Attendance concerns, safeguarding issues, behavioural challenges and SEND frequently overlap. Bringing these together into a single view enables schools to coordinate support more effectively and make decisions based on a fuller understanding of a student’s circumstances.

What Support Is Actually Being Delivered?

The most frequently used interventions were:

The platform also captured support delivered by external partners, including Mental Health Support Teams, attendance services, CAMHS, social care and other agencies, creating a unified timeline of provision around each child.

Caveats

It’s early days, 2 schools, one term and with the ability to record impact and effectiveness (via professional judgement), as well as the duration of the support provided, along with the time staff spend on the support; over time, there is far more the data can tell us about the support provided, the impact is has had for the students and how the information can be used to develop and inform the support provided.

Whilst it is too early to prove categorically the support provided had a direct impact, there have been early, demonstrable, signs around attendance interventions where a marked improvement was seen for a number of pupils. With more education technology providers adopting an Open Architecture, the ability to unite support information with the standard MIS datasets, along with others, presents opportunities to better understand what support works for who and when.

This trial also identified areas where the data in the MIS requires attention, such as with the SEN Codes, and therefore there may be a variance in the percentages presented.

Conclusion

For Trust leaders, the impact was greater visibility, stronger collaboration, earlier intervention and better use of existing resources. For schools, it created a shared understanding of every student’s support journey. For Tide Education, it demonstrated the power of making support visible.

The trial showed that schools are already doing significant work before formal labels are applied. By capturing and connecting that activity, leaders gain the evidence needed to understand what support is being provided, who is benefiting from it and where resources can have the greatest impact. Data isn’t the outcome; understanding and the provision of support is.

The labels tell part of the story. The support tells the whole story.